Returns & Refunds
Not happy with your order? No problem. Return most items within 30 days for a full refund — hassle-free. Electronics returnable within 14 days.
30-Day Window
Most items
Free Returns
Defective items
3–5 Day Refund
After inspection
Original Method
MoMo, card & more
How to Return an Item
Four simple steps — start to refund.
Request Return
Go to My Orders, find the item, and tap "Return Item". Select your reason and upload a photo if the item is damaged.
We Arrange Pickup
Our team approves your return within 24 hours and arranges a free courier pickup from your door — or you can drop off at our Accra office.
Item Inspected
Once we receive your item we inspect it within 1 business day and confirm the refund amount.
Refund Issued
Refund is sent back to your original payment method — Mobile Money, card, or store credit — within 3–5 business days.
Return Policy by Category
Different product types have different return windows.
Items That Cannot Be Returned
Frequently Asked Questions
Everything you need to know about returns and refunds.
Need Help with a Return?
Our support team is available every day to resolve your issue fast.