Tezeon Seller Guide — How to Run Your Business
on Tezeon Ghana
Step-by-step SOPs for training new sellers on the Tezeon Business web dashboard and mobile app. Used by sellers across Ghana, Nigeria, Kenya, and Africa to manage products, orders, inventory, POS, and payouts.
11 Procedures
Step-by-step SOPs
Web + App
Both platforms covered
Quick Reference
13-task cheat sheet
7 Common Mistakes
What to avoid
11 procedures
Quick Reference Card
The most common tasks and where to find them
| Task | Web Dashboard | Mobile App |
|---|---|---|
| Add a product | Products → Add Product | Products → + |
| Adjust stock | Inventory → Products → Adjust | Inventory → Products tab → Adjust |
| Process an order | Orders → click order → change status | Orders → tap order → change status |
| Create a manual order | Sales Orders → + | Sales → + |
| Make a POS sale | POS → add items → Charge | POS → add items → Charge |
| Add a customer | Customers → + | Customers → + |
| View earnings | Wallet | Wallet |
| Request payout | Wallet → Withdraw | Wallet → Withdraw |
| Add staff | Employees → Add Employee | Users & Access → Add Employee |
| View stock alerts | Inventory → tap Low Stock card | Inventory → More Tools → Stock Alerts |
| Print a receipt | POS → after sale → Print | POS → after sale → Print |
| Send WhatsApp to customer | Customers → WhatsApp icon | Customers → WhatsApp icon on card |
| View adjustment history | Inventory → Adjustments | Inventory → More Tools → Adj. History |
Common Mistakes to Avoid
What new sellers get wrong — and the correct approach
Using Recount when you just received stock
Use Receive for new deliveries. Recount is only for after a physical count — it replaces the total, not adds to it.
Not writing a reason when adjusting stock
Always enter a reason (e.g. "Received from Supplier X"). It is essential for audits and reports.
Marking an order Delivered before the customer receives it
Only mark Delivered after confirmation from the customer or courier.
Creating a product without a SKU
Add a SKU — even a simple one (e.g. SHIRT-RED-L). It prevents duplicates and speeds up adjustments and reports.
Leaving a POS session open overnight
Always End Session at close of business so daily totals are accurate.
Not setting a Reorder Point on products
Without a reorder point you only notice stock-outs after they happen. Set it to get early alerts.
Adjusting the parent product for a variant product
Always adjust individual variants. The parent total updates automatically from the sum of all variants.
Still have questions?
Our support team is ready to help you set up and grow your business on Tezeon Ghana.